Security

Integrity and security of your data is our highest priority

Over a thousand organisations worldwide trust Teamgo with their data. From enterprise to government, education and non profits, we're responsibly manintaining dependable and secure infrastructure that meets compliance objectives.

"Security is a paramount priority at Teamgo. From how we develop our solutions to transference of data between systems, we continue ensuring standards are maintained and access to information is restricted. As we expand functionality for transformative workplaces and deliver better business intelligence to organisations, we're focused on ensuring data security is key to all decision making for the systems we develop and the people that use them." - Steve Barrett, CEO of Teamgo

Secure online web dashboard

Our easy to use, centralised cloud dashboard is designed for administrators and employees alike working across multiple offices and locations. Built for working teams, assign employees to groups with permissions that give them access to the right tools for operating a more efficient workplace.

We store your data on secure cloud servers that can only be accessed by people you specify. Your data is maintained with detailed logs that can be exported with just one click or direct integration to existing systems.

Teamgo is highly sought after for enterprise and government customer or those that require compliance with PCI, ITAR, DSS, and other regulatory frameworks.





System architecture you can rely on to protect your data.

All Teamgo customer data is securely transferred using HTTPS (industry grade SSL connection) across the Teamgo iPad app, Teamgo pass app, Teamgo dashboard and the secure cloud and servers.

At rest, data is encrypted using AWS encrypted databases and AWS S3 Server-side Encryption. Teamgo ensures protection against denial-of-service (DoS) attacks using CloudFlare’s advanced DDoS protection.

FAQs

Security FAQ



Where is the service hosted?

Our infrastructure is maintained and served from Amazon Web Services (AWS) in the Asia Pacific located in Sydney, Australia.

Where is customer data stored?

All Teamgo customer data and metadata is securely stored with Amazon Web Services (AWS) in the Asia Pacific (Sydney) Region located in Sydney, Australia. Teamgo never stores customer data locally on our internal network or on mobile storage devices.

What encryption methods do you use?

Teamgo uses AES-256 on our RDS database. All communication between endpoints and servers are encrypted by TLS.

Who can access your data?

Only when providing direct technical support do our team review customer account data, typically when real-time access is required. Teamgo restricts and forbids accessing client data outside of such circumstances. All Teamgo staff are required to provide police clearance checks.

How do customers authenticate access?

Teamgo customers (End Users) may authenticate to login to the Teamgo desktop or mobile apps with a username and password. We currently do not offer any other ways of authenticating with Teamgo for access to the system.

What if the service is disconnected?

The Teamgo service requires internet connectivity with your office WiFi or cellular device to operate correctly. No customer data is stored locally or on devices. If your internet connection is unavailable Teamgo will suspend functionality until it is restored.

Can I install the service locally?

No, Teamgo is secure cloud software that requires internet access to function correctly. The service is designed to be delivered through web browser and mobile devices using mobile apps.

How long do we store data for?

We store your data for the time you have an active subscription with Teamgo or until you request it to be purged. Part of our service is the digital storage of your collected data. We keep a small amount of metadata on each visitor arrival for data integrity and auditing purposes.