What’s new? Improved Terminal Designer, Group Sign-ins, Teamgo FaceID and Offline Sign-in

What’s new? Improved Terminal Designer, Group Sign-ins, Teamgo FaceID and Offline Sign-in
April 19, 2019 Chhai Thach

If you are a current Teamgo customer you might have gotten an email a few days ago, announcing our new set of features and improvements. These features and improvements were built based on feedback and requests from you, our customers.

So, first of all, I would like to thank you for your support and contribution!

I want to deep dive on some of these new features and explain the decisions behind each one.

Improvement to Terminal Designer

The feature

The core design thinking of Teamgo is customizability. We understand each of your visitor flows and registration processes are different. Therefore, a huge investment was put on the Terminal Designer to give you the full set of tools to customise the kiosk to your specific needs.

We have made improvements to the Terminal Designer’s user interface. We have added clearer button labelling and brought the flow list (sort screen) to the first step. Our goal was to make it easier for you to jump straight into making changes to the most relevant section.

Why?

Users with no graphic design tool experience would get a bit confused when first interacting with the terminal designer. We heard your feedback and have delivered on it.

Group Sign-in is Now Available

The feature

We’ve added a new feature called group sign-ins, where hosts who are expecting a group of visitors will only get one email/SMS notification after all expected visitors have signed-in.

Why?

Don’t you hate it when there is a group signing in and you get multiple notification messages? Well, we’ve fixed that.

Introducing Teamgo FaceID

The feature

Security and privacy are our utmost priorities and we take these seriously. We have delayed the rollout of face recognition multiple times due to the market’s scepticism of this technology, including serious and legitimate concerns regarding personal privacy.

Teamgo has deployed FaceID on a per customer basis to evade this concern. If enabled by you, visitors and staff can sign-in using only their face. This is isolated to your organisation. Please contact us if you would like this feature enabled.

Why?

  1. Biometric authentication adds another layer of security to your site. It enables you to be 100% of who’s on-site and have proof of it.
  2. Teamgo is committed to the shift between streamlined technology to seamless invisible technology. We want to provide a more convenient service to our customers.

Offline Sign-in

The feature

Teamgo now has built-in support that will kick in offline mode if you experience wifi connectivity issues. Visitors and staff will still be able to check-in as usual when the Internet is down. When it comes back online, the data will be synced with the Teamgo server and deleted from the Terminal. The only downside to this feature is that hosts will not be notified during this period.

Why?

Sometimes, computer networks fail. It’s just the way it is. We wanted to provide a way to keep your workflow going even when you have connectivity issues. We understand and appreciate that a disruption to your visitor management system can impair your organisation’s efficiency and compliance.

Conclusion

We have added four new/improved features to Teamgo Visitor Management System to provide you with a better experience:

  1. Improved terminal designer: easier-to-use interface to edit your flows
  2. Group Sign-in: the host will only get one notification if a group has signed in
  3. Teamgo FaceID: face recognition technology for sign-in and out
  4. Offline Sign-in: keep your workflow going even if your internet is down

If you have any suggestions for how we can continue to improve our Visitor Management System, please contact us at support@teamgo.co. Your feedback is valuable to us.

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